Customer Service Representative - Mitra10 (Semarang)

Mitra10, Indonesia’s leading modern retail chain for building materials and home improvement supplies, is expanding its team in Semarang! As a Customer Service Representative, you’ll play a pivotal role in delivering exceptional service to our valued customers. Join us and be part of a dynamic team that drives our mission to make home improvement accessible and enjoyable for everyone.

In this role, you’ll handle customer inquiries, resolve issues, and ensure a seamless shopping experience using our in-house CRM system, Salesforce. You’ll also collaborate with our warehouse and logistics teams to manage order fulfillment and delivery schedules. With a growing customer base and a commitment to excellence, this is your chance to grow with us.

If you’re passionate about customer service, thrive in a fast-paced environment, and want to be part of a forward-thinking company, we’d love to hear from you. Come join Mitra10 in Semarang and help us build better homes, one customer at a time.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and in-store interactions, ensuring prompt and accurate responses.
• Resolve customer complaints and issues, working closely with our warehouse and logistics teams to ensure timely resolutions.
• Manage order fulfillment and delivery schedules, coordinating with our logistics partners to ensure on-time deliveries.
• Provide exceptional in-store customer service, assisting customers with product selection, pricing, and promotions.
• Utilize Salesforce to track customer interactions, update records, and generate reports.
• Collaborate with the marketing team to promote in-store events, sales, and new product launches.
• Maintain a high level of professionalism and confidentiality, adhering to our company’s policies and procedures.
• Continuously monitor and improve customer service metrics to ensure we meet and exceed our targets.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, retail, or a related field.
• Proven ability to handle high volumes of customer inquiries and resolve issues professionally.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Ability to work in a team environment and collaborate with cross-functional teams.
• High school diploma or equivalent. Bachelor’s degree in Business Administration, Marketing, or a related field is a plus.
• Passionate about customer service and committed to delivering exceptional service.

🛠️ Keahlian

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