Customer Service Advisor - Premium Client Support in Bali

Are you a passionate and customer-focused professional looking to thrive in a dynamic, international environment? Asticom is expanding its premium client support team in Bali, offering a unique opportunity to deliver exceptional service while enjoying a vibrant work-life balance. In this role, you'll be the first point of contact for our high-value clients, ensuring their needs are met with the highest level of professionalism and care. Join us in Canggu, Ubud, or Denpasar, and be part of a team that values your growth and well-being.

As a Customer Service Advisor at Asticom, you'll handle inquiries, resolve issues, and build lasting relationships with our premium clients. Using tools like Salesforce and Zendesk, you'll manage client interactions seamlessly, ensuring a smooth and satisfying experience. With 2-3 years of experience in customer service, preferably in a high-end or luxury sector, you'll bring valuable insights to our team. We offer competitive benefits and a supportive environment where your skills and dedication are recognized.

📋 Tanggung Jawab Pekerjaan

• Handle all customer inquiries and complaints with empathy and professionalism.
• Provide exceptional service to premium clients, ensuring their needs are met promptly and efficiently.
• Manage client interactions using Salesforce and Zendesk to track and resolve issues.
• Build and maintain strong relationships with clients to foster loyalty and repeat business.
• Stay updated on industry trends and best practices in customer service.
• Collaborate with the marketing and sales teams to enhance the client experience.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company policies and procedures to maintain high service standards.

🎓 Kualifikasi & Syarat

• 2-3 years of experience in customer service, preferably in a high-end or luxury sector.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Proficiency in English, both written and spoken, with additional language skills a plus.
• Experience using CRM systems like Salesforce and customer support platforms like Zendesk.
• Ability to work in a fast-paced, dynamic environment with a focus on delivering exceptional service.
• Certification in customer service or related field is a plus.
• Proactive and solution-oriented mindset to handle client issues effectively.
• Enthusiasm for working in a vibrant, international setting with a strong emphasis on work-life balance.

🛠️ Keahlian

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