Hospitality Floor Staff (Full-Time) - Bali

Join Natajiwa Village, a premier hospitality destination in the heart of Bali, as a Full-Time Floor Staff and become part of a dynamic team dedicated to delivering exceptional guest experiences. If you thrive in a fast-paced environment, have a passion for service, and are committed to creating memorable stays, this role is perfect for you. As a Floor Staff, you'll be the first point of contact for our guests, ensuring their comfort and satisfaction throughout their stay. Our team is known for its warm hospitality, and we're looking for someone who shares our values to join us.

Natajiwa Village is more than just a hotel; it's a vibrant community that celebrates the rich culture and beauty of Bali. Our guests come from all over the world to experience the authentic Balinese way of life, and we're committed to making every stay unforgettable. In this role, you'll have the opportunity to work closely with our front desk team, housekeeping, and other departments to ensure seamless guest experiences. You'll be using tools like our property management system (PMS) and guest communication software to manage bookings and inquiries efficiently.

Every day, you'll greet guests with a smile, assist with check-ins and check-outs, and provide information about local attractions and services. You'll also be responsible for maintaining a clean and inviting environment, working alongside our housekeeping team to ensure our public areas are always presentable. This is a great opportunity to grow within the hospitality industry, with potential for career advancement as you develop your skills and knowledge.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Provide information about local attractions, dining, and other services available at Natajiwa Village.
• Assist with check-ins and check-outs, and manage guest inquiries and requests.
• Collaborate with housekeeping and other departments to maintain a clean and inviting environment.
• Use our property management system (PMS) and guest communication software to manage bookings and inquiries efficiently.
• Promote local events, cultural activities, and special offers to enhance guest satisfaction.
• Ensure compliance with health and safety regulations, and maintain a safe and secure environment.
• Contribute to team meetings and training sessions to share best practices and improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a hospitality or customer service role, preferably in a hotel or resort setting.
• Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds.
• Strong organizational skills and the ability to work efficiently under pressure.
• Familiarity with basic housekeeping tasks and cleaning procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in English, both written and spoken, is required. Knowledge of local languages, such as Indonesian or Balinese, is a plus.
• Enthusiastic, friendly, and customer-focused attitude.
• Ability to work well in a team and contribute to a positive and collaborative work environment.

🛠️ Keahlian

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