Lead Front Desk Receptionist

PT Wisesa Putra · 📍 Tenggarong · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 11.000.000 – Rp 19.000.000 per month
PT Wisesa Putra is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Tenggarong. In this role, you will be responsible for managing the front desk operations, ensuring a welcoming and efficient environment for our guests. The ideal candidate will have excellent communication skills, a strong ability to handle multiple tasks, and a passion for providing exceptional customer service.

📋 Tanggung Jawab Pekerjaan

Manage and oversee the daily operations of the front desk, including check-in and check-out procedures.,Greet and assist guests with a warm and professional demeanor, addressing their needs and concerns promptly.,Maintain accurate and up-to-date guest records, including reservations, cancellations, and special requests.,Handle and resolve guest complaints and issues in a timely and satisfactory manner.,Coordinate with other departments to ensure smooth and efficient service delivery.,Supervise and train junior receptionists to ensure high standards of service are maintained.,Monitor and maintain the cleanliness and organization of the reception area.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in front desk receptionist roles, preferably in the hospitality industry.,Proven ability to handle multiple tasks and prioritize work effectively.,Excellent communication and interpersonal skills.,Strong organizational and time management skills.,Familiarity with hotel management software and systems is a plus.,Ability to work well under pressure and in a fast-paced environment.,Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingTime managementMultitaskingTeam leadership
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