Customer Service Representative (CSR) - Fast Hiring Process in Bali

Join Nezda Technologies as a Customer Service Representative (CSR) in beautiful Bali! We’re expanding our team and seeking passionate, customer-focused professionals to deliver exceptional service in a fast-paced, rewarding environment.

At Nezda Technologies, we’re a dynamic tech company dedicated to providing innovative solutions. Our CSR role is at the heart of our customer interactions, ensuring every client feels valued and heard. In Bali, you’ll be part of a vibrant team working with cutting-edge tools like Zendesk and Freshdesk to manage customer inquiries efficiently.

As a CSR, you’ll handle incoming calls, emails, and chats daily, providing timely and accurate responses. You’ll also assist in troubleshooting issues, upselling services, and ensuring our customers have a seamless experience. This is your chance to grow in a supportive environment where your contributions are recognized.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Assist in troubleshooting and resolving customer issues using tools like Zendesk and Freshdesk.
• Provide exceptional customer service, addressing concerns and ensuring customer satisfaction.
• Upsell and cross-sell services to enhance customer experience and drive revenue.
• Maintain detailed records of customer interactions and follow up on unresolved issues.
• Collaborate with the sales and technical support teams to ensure seamless customer service.
• Stay updated with company policies and procedures to deliver consistent service.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service, preferably in a tech or service-oriented environment.
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia.
• Familiarity with customer service software like Zendesk, Freshdesk, or similar platforms.
• Ability to work in a fast-paced environment with a positive attitude and high energy.
• Basic understanding of tech products or services is a plus.
• Proven ability to meet and exceed customer service targets.
• Willingness to learn and adapt to new technologies and processes.
• Valid SIM card and ability to work in Bali, Indonesia.

🛠️ Keahlian

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